Retention seems like a revolving door?
You're doing all the things...
- making great products,
- investing in cleaner data,
- leveling-up AI & predictability
So, why are churn rates out of control?
(April 30, 2026) Looking forward to CMX 2026
Looking forward to this exciting meeting of the top Community minds. CMX Summit is where the top minds in online communities get together, talk about what's working, what's not, and what's to come.
Online communities are today's lightning rod for revenue and customer loyalty. They're where people go to learn so they can get better at what they love doing.
Submit a question for me to ask them below.
(April 20-22, 2026) Results from NAB Show
What a wonderfully successful trip. Online Communities were the topic of discussion. There were meetings scheduled with qualified prospect companies that have already turned into ongoing work.
When software companies decide to level-up engagements with their users, that's a win-win for everyone.
Post-NAB, if anyone still wishes to meet, I'll leave this link "LIVE" for another 30 days:
Fixing Customer Success, Community, and User Enablement
All great outcomes start with greater problems.
Chris Bové works directly with customers and companies, solving problems in Customer Success, Community, and User Enablement.
Not long ago, the trusted business model of how companies sold to and retained their customers began to break down. Everyone was great at selling products, but there were gaps in making sure customers saw value. The remedy? Customer Success.
Today it is as much an industry as a cohesive engine that delivers value at-scale. However, It is not a set-and-forget solution. CS requires constant sensory input and recalibration. That's why leading and advising global teams in CS can be such a thrill. It intersects product, revenue, and customer lifetime value to turn risk into retention.
Enable your customers. Let them define their needs and lead the way.
Aligning all areas of CS
"You've got to start with the customer experience,
and work backwards to the technology."
- Steve jobs
Tap on each tile below.
Decide whether your company could use assistance in these areas.
