Retention seems like a revolving door?
You're doing all the things...
- making great products,
- investing in cleaner data,
- leveling-up AI & predictability...
So, why are churn rates out of control?
Great outcomes start as greater problems to solve.
Chris Bové works directly with customers and companies to solve problems in:
- Customer Success
- Digital Customer Success
- Community
- User Enablement
- Customer Education (LMS)
- CSM Enablement
I love working with companies to change the trajectory of their business. As they face complicated decisions, often the stakes are high and the data is incomplete, so growth is uncertain and the cost of getting it wrong is significant. However... Great outcomes start as greater problems to solve.
Over-choice causes analysis paralysis, and I truly enjoy helping executives get through it. This involves learning how to use today's tools and best practices to define a new goal, investigate current workflows, find the gaps, and then not only roadmap but actually shift into gear.
- Begin by assessing your existing costs, tools, and the value outcomes receive from your current efforts.
- Explore the options available to you, including highly detailed competitor analysis of your venders.
- Roadmap what success looks like, discovering solutions that strategize the quality of your 2-5 year journey.
I'll work with you, your teams, and your leadership cross-functionally to deliver the outcomes you expect.
Aligning all areas of CS
Customer Success is a cohesive engine that delivers value at-scale. However, It is not a set-and-forget solution. CS requires human sensory input and constant recalibration.
This is why I find the leadership and advisement of global teams in CS such a thrill. It intersects product, revenue, and customer lifetime value to turn risk into retention.
"You've got to start with the customer experience,
and work backwards to the technology."
- Steve jobs
Tap on each tile below. Decide whether your company needs help in these areas.
2026 USA Tour
(May 25-29, 2026) Results from Gainsight Pulse
Post-sales professional around the globe gathered in Las Vegas at the Gainsight keynote stage to hear from both leaders and customers.
The sessions:
We were served top-tier sessions with incredibly in-depth discussions. Highly educational, and the library of videos to sift through this year is immense.
CS Admin 200 Academy: Advanced Level
This year I leveled-up my CS Admin training with their full-day Pulse Live training. Intended for level 2 and above admins. Well worth the cost of admission!
(April 30-May 1, 2026) Results from CMX Summit
Online communities are today's lightning rod for revenue and customer loyalty. The annual CMX Summit is where the top minds in online communities get together, talk about what's working, what's not, and what's to come.
This was my first year, but many say is it was the best CMX yet. That's probably because of the format change. Sessions were rapid-fire and exciting. There was never a dull moment.
It was educational. I met with all the venders and sponsors, and refreshed my tech stacks.
(April 20-22, 2026) Results from NAB Show
What a wonderfully successful trip. Online Communities were the topic of discussion. There were meetings scheduled with qualified prospect companies that have already turned into ongoing work.
When software companies decide to level-up engagements with their users, that's a win-win for everyone.
Post-NAB, if anyone still wishes to meet, I'll leave this link "LIVE" for another 30 days: