Retention seems like a revolving door?

Chris Bové works directly with customers and companies, solving problems in Customer Success, Community, User Enablement, and CSM Enablement.

Not long ago, the trusted business model of how companies sold to and retained their customers began to break down. Everyone was great at selling products, but there were gaps in making sure customers saw value. The remedy? Customer Success. 

Today it is as much an industry as a cohesive engine that delivers value at-scale. However, It is not a set-and-forget solution. CS requires constant sensory input and recalibration. That's why leading and advising global teams in CS can be such a thrill. It intersects product, revenue, and customer lifetime value to turn risk into retention. 

Enable your customers. Let them define their needs and lead the way.

"You've got to start with the customer experience,

and work backwards to the technology."

- Steve jobs

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